Answer the buyers. Hide the scammers.
Every post and ad collects product questions, spam and fake giveaway links. Social Moderator AI hides the junk and drafts answers in your brand voice, so questions get answered while the buyer is still looking.
Does this come in size 42? And how long is delivery to Austria?
Hi Sarah! Yes, size 42 is in stock. Delivery to Austria takes 3-5 working days and is free over €50 🌿
source: Shipping & Returns FAQ🎉 Congratulations! You won a €500 voucher, claim it here → foraged-gifts.shop
Fake giveaway impersonating the brand · hidden
Ordered two weeks ago and still nothing. Order #48213
Order complaint · flagged for your support team
Same thing for €4 here → cheap-deals.store
Link to another shop · hidden
Love the packaging! Any new colours coming soon?
Comment sections cost sales when nobody answers
- Unanswered questions lose buyers
- Someone asks about sizes or delivery under your post. If nobody answers in the next hour, they scroll on and buy elsewhere.
- Scammers impersonate your brand
- Fake giveaways and lookalike shop links target your followers in your own comments, and the complaints come back to you.
- Paid reach brings spam
- The more people see your posts, the more spam, trolls and competitor links land under them, right next to your offer.
- Support issues end up in public
- Delivery complaints pile up under posts where every buyer can read them. They need a fast human answer, not silence.
Tell the AI what to hide and what to answer
Start from this rule set and edit it like a brief for a new community manager. The AI hides the junk and drafts replies in your brand voice.
Every hidden comment shows the rule it broke. Undo any action in one click; every decision stays in the audit log.
- Hide fake giveaways, voucher scams and links to shops that are not ours.
- Hide spam and comments that promote other brands.
- Answer questions about sizes, stock, shipping and returns using our FAQ.
- Flag complaints about orders and deliveries for the support team, never hide them.
- Never hide honest negative reviews of a product.
Starter rule set · edit any line
What online shops get
- Replies grounded in your info
- On Pro and Agency, add your shipping, returns and product pages as knowledge sources. Each draft cites its source, so the AI does not invent prices or policies.
- Fast answers, more reach
- Replying within minutes keeps the conversation going under your post, which is the engagement platforms reward.
- One click or hands-free
- Approve each draft in one click, or let replies the AI is confident about go out automatically.
- DMs too
- Moderate and answer Facebook and Instagram direct messages with the same rules and brand voice.
Common questions
Can the AI answer product questions automatically?
Yes. It drafts replies in your brand voice and, on Pro and Agency, grounds them in knowledge sources such as your shipping and returns pages. Approve each draft or let confident replies send automatically.
Will it hide negative reviews?
Only if you tell it to, and we recommend you do not. The starter rules keep honest complaints visible and flag order problems for your team.
Which platforms does it support?
Facebook Pages, Instagram business accounts, TikTok and YouTube, plus Facebook and Instagram direct messages, all in one inbox.
How fast does it react?
New comments are picked up within minutes, around the clock, so questions get an answer while the buyer is still on your post.
What does it cost?
Plus is €10/month for 2 pages, with a 15-day free trial. Pro is €49/month for 10 pages and adds knowledge sources for grounded replies plus image moderation.
Turn comment sections back into sales.
Connect your shop's pages in minutes and start with a 15-day free trial.
Start free trial